This document describes the agreement between the Client and Nicola Johnson of All About Ancestors (the Genealogist) regarding the contracting of DNA and genealogical research services. If the Client agrees with these terms, they should confirm by email. The agreement becomes effective once accepted and a deposit has been paid.
Services may include: reviewing information provided by the Client; formulating a research plan; genealogical and/or DNA research; analysis of evidence; evaluation of results, trees, and documents supplied or uncovered. The Genealogist will use professional judgement to carry out the work in the most productive way to meet the Client’s goals.
Traditional Genealogy – Reports (or Zoom meetings) include:
DNA Research – DNA Evaluations & Research Hours:
The Genealogist will report DNA evaluation results via online Ancestry trees or via Zoom meetings, sharing their screen to explain actions taken and conclusions reached. With the Client’s permission, the meeting will be recorded and a downloadable copy provided, along with a short written summary of conclusions and recommendations for further research. If the Client cannot use Zoom, a traditional phone call can be arranged. A full written report may be possible for an additional fee, but because writing up extensive DNA evaluation is time-consuming, this option is generally not cost-effective.
The Client has the right to cancel this agreement within 14 working days of confirming by email. As it is in the Client’s interests for research to begin promptly, confirmation by email authorises the Genealogist to commence work immediately. If the Client later chooses to cancel, notice must be given in writing by email. The Client will be liable for any work completed up to the date of cancellation. The cost of this work will be deducted from any payment already made.
After 14 days, the Client is liable for the full agreed amount.
By agreeing to these terms and conditions the Client agrees to the Genealogist holding personal information as it is necessary to conduct the research on the Client’s behalf, and as they are required by law for a minimum period of 5 years.
On some commissions it may be necessary for the Genealogist to instruct additional researchers, either due to the distance of the relevant record repositories, or the need for specialist expertise. In such cases, researchers will be carefully chosen for their suitability and standard of work, and the Client will be consulted before any instruction is given. While the Genealogist will exercise due diligence in their selection, they cannot be held responsible for errors or omissions made by third parties.
Outcomes cannot be guaranteed. Research time covers both positive and negative results. Please note that it is not always possible to trace a family as far back as hoped, to locate specific records, or to resolve a DNA query. Research time includes both positive and negative results, as even ruling out documents or lines of enquiry is a valid outcome. Fees (including expenses, where applicable) are payable regardless of whether the desired information is found.
The Genealogist’s liability is limited to the contract value. Responsibility is not accepted for errors in third-party records or by contracted third parties.
The Genealogist is a member of the RQG and an AGRA Associate, adhering to their Codes of Practice.
The Genealogist cannot guarantee successful outcomes, predict whether a search will be successful or unsuccessful, or guarantee that DNA mysteries will be solved, or that living relatives will agree to contact. The Client further understands that DNA testing can provide shocks and the Genealogist may conclude that certain ancestors (including parents/grandparents) are not their biological ancestors.
In the unlikely event of the Client not being happy with the research received, the Genealogist will endeavour to address any issues as quickly as possible and agree a recompense where appropriate. If the Genealogist is unable to resolve your complaint satisfactorily, they would refer you to the RQG’s Resolution Procedure, which can be found at the Register of Qualified Genealogists.
The law applicable to this agreement shall be the law of England and Wales.
In the event of illness, incapacity, or death, the Genealogist (or their executors) will provide all completed work to date and refund any balance after deductions.